Well, as predicted, Telkom responded with bull. The advert is not even out yet, and Telkom are already lying. Wow, it did not take them long. Kudos to Alistar Otter from TAG on SABC news last night telling people how it is. Well done!
Now back to Telkom. In the "Read More" section we have included the MyADSL article on their response.
The Telecoms Action Group
(TAG), a group formed to launch an advertising campaign with the
specific aim of highlighting SA’s overpriced telephone and Internet
charges, has received a great deal of press coverage lately. Telkom
responds.
The
TAG will publish a full page advertisement in this week’s Mail &
Guardian highlighting the high cost of telecommunications in South
Africa. This
campaign is entirely funded by contributions from the public. Over R 60
000 was raised by the TAG, and according to the campaign founders
Alastair Otter and Richard Frank any leftover money will be used for
furthering the cause of lower telecoms costs in South Africa.Telkom,
which is a focal point in this campaign, said that they are committed
to adjusting their pricing model and to place customers at the core of
their business. “The
concerns raised by the Telecommunications Action Group revolve largely
around pricing. In this regard, Telkom is committed to consistently
adjusting its pricing model. To this end, price adjustments are filed
with ICASA on an annual basis,” Telkom said.“In
our latest price filing, Telkom's filing for an overall price reduction
of 2.1% was accepted by Icasa and became effective from August 2006. In
the same vein, ADSL rental prices were reduced by an average of 24%.
These adjustments demonstrate that Telkom is committed to the process
of making telecommunications more affordable and accessible to the
South African public,” the telecoms giant said.Another
issue highlighted by the TAG is poor service delivery from Telkom. Many
potential broadband subscribers have to wait months for their ADSL
service to be installed, and fault resolution times can run into days
and even weeks in some cases.Telkom
did not directly address this issue, but its CEO, Papi Molotsane, said
previously that customer centricity is one of the corner stones of his
policies. He said that Telkom should be a pleasure to deal with. This
sentiment was reiterated in Telkom’s feedback regarding the TAG
campaign.“Telkom
endeavours to place its customers at the core of its business and
therefore strives to take cognisance of consumer sentiment from all
quarters,” Telkom said.Otter is however not convinced that the current situation will change naturally, and called on consumers to take action."We
initiated this campaign as individual consumers who had had enough. We
hope that this first step will encourage others to take action as we
have," said Otter.
Source: http://www.mybroadband.co.za/nephp/?m=show&id=5377
